At Altra, we're dedicated to providing top-quality footwear and unrivaled customer service. We promise a 30-day satisfaction guarantee on all of our products. If you are not completely satisfied with your new product within the first 30 days after purchase, we will replace or exchange your product, including unworn and worn or defective items, free of charge—no questions asked.
Altra Distribution Center
Attn: Returns Department
180 South 1140 West
Ogden, UT 84404
Altra Running Footwear has a 300 – 500 mile life expectancy. Products returned with abnormal wear or other potential abuses to the return policy are subject to our discretion.
If we can assist you further, please call Altra Customer Service at 1-888-851-9411 (U.S.A. only) or email us at returns@AltraFootwear.com.