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Altra Guarantee

Developing, testing and providing you top-quality footwear to improve your running experience are ceaseless pursuits at Altra. When a product fails to meet your expectations, we will replace or exchange it within the first 30-days, free of charge—no questions asked. The success of your run comes first and we will do everything we can to help take your run beyond your limits—even after your purchase.

Product Purchased from Retail Store

Contact the retail store you purchased your product from for their return policy.

Product Purchased on

Please contact the Returns Department to get your Return Authorization Number (RA):

  • Email:
  • Phone: 1-888-851-9411
  • Select option 3 to receive your RA. The RA is required for all exchanges.
  • Monday through Friday - 8am to 8pm
  • Saturday 10am to 4pm
Please be aware that hold times can be excessive at certain times of the day.

Upon receiving your RA, a UPS shipping label will be emailed to you. Ship your return product with the RA, packed securely in its original packaging, to the address below:

Altra Return Center
630 Nicholas Rd
Beaumont, CA 92223

All exchanges/returns must be prepaid. COD's will not be accepted. Altra provides free outbound shipping on new items.

Altra Running Footwear has a 300 - 500 mile life expectancy. Products returned with abnormal wear or other potential abuses to the return policy are subject to our discretion.