Hours of Operation:
8am-6pm CST, Monday to Friday
ca_altra_customer_care@vfc.com
Contact Form
Please contact us using the form below. Your question is important to us; we typically respond within 24 hours.
Offer valid online at altrarunning.com with selection of the "Ground" shipping option. Offer is for the USA and Canada. Actual delivery times may vary. Not valid at any retail store. No adjustments on previous purchases. Not redeemable for cash. Cannot be combined with any other offer or discount. Void where prohibited, taxed or restricted. Offer subject to change without notice.
Must be placed by 1:00 PM ET Monday-Friday to be processed and shipped the same day. Overnight and express delivery arenot eligible for P.O. boxes. Please note that we do not ship overnight on weekends or holidays. Overnight orders placed on Friday before 1:00 p.m.ET will be delivered on Monday. Overnight orders placed on either Friday after 1:00 pm ET, Saturday, or Sunday will be delivered on Tuesday.
We ship orders on business days. “Business days” are Monday through Friday, and exclude federal holidays within the United States. Holidays include: Martin Luther King Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas and New Year's Day.
Deliveries to PO Boxes and APO addresses ship via Canada Post. All other deliveries ship via Purolator.
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