ALTRA WARRANTY

At Altra, we stand behind our products and are glad to assist you if you have any issues with the quality of our shoes. 

Altra provides a 1-year limited warranty on any manufacturing defects from the date of purchase on shoes purchased from altrarunning.com or an authorized Altra retailer.  Altra warranty program does not cover defects due to improper fit, normal wear and tear, damage due to misuse, alteration to the product, or negligence. Footwear covered by the Altra warranty will be replaced at Altra’s discretion.  Replacement is the sole remedy available.  INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXCLUDED.  You may have other rights that vary by state. Because Altra cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Altrarunning.com or an Altra-authorized seller, unless otherwise prohibited by law.

After receiving all the required information for your claim, our customer service team will acknowledge your claim within 5 business days. Please allow 5-7 business days for the determination of the claim and 7-10 business days during the peak holiday (Nov, Dec, Jan) season. If your claim is not covered by our limited warranty, we will notify you of our decision. 

 

What’s not covered?

The Altra guarantee does NOT cover the following:

  • Fraying due to abuse
  • Deterioration as a result of water abuse
  • Sole wearing out or worn through
  • Color fade
  • Cuts, scratches, burns, etc.
  • Damage caused by negligence, misuse or alteration of products
  • Fit, Blisters, Comfort
  • Incidental or consequential damages 
  • Your own efforts to repair the shoe 

 

You will be sent an electronic gift card to use on our website www.altrarunning.com if this claim is covered under our warranty policy.

FILL OUT THE FORM TO COMPLETE A WARRANTY CLAIM:

Photo Upload: JPG, PDF, PNG (Include 4 product photos including the full product, problem area, and retailer receipt. Please file separate warranty claims for each product.*)

Alternative Copy and Paste Option: 

*All fields are required to process your claim. Failure to do so will result in a delay or denial of your claim. Please file separate warranty claims for each pair of shoes.*

 

Email: Altra_WarrantyTeam@vfc.com
 

The subject line must contain: Altra Warranty

First Name:

Last Name:

Phone:

Address (Please provide shipping address):

City:

State/Province:

Country(U.S. or CA only):

Zip/Postal Code:

(U.S. Only)Was this an altrarunning.com Ecom purchase? (Yes/No):

Date of Purchase:

Proof of Purchase:  

Locate the original receipt.

  1. If the receipt is on paper rather than email, please take a picture of the front and back (if contents exist on the back)
  2. If purchased from altrarunning.com, please provide your order number

PO/Lot Number (6 digits inside tongue, Example: 508731):

Date Code (4 digits, Example: 12-20):

Size:

What kind of activities do you primarily use this product for:

Please tell us the defect you are experiencing:

Please include the following pictures (in jpeg format): the rubber outsole, the defective area, an overall picture of the shoes, a picture of the tag or sticker inside the tongue of the shoe, and a picture of the receipt/E receipt.