RETURN POLICY

AT ALTRARUNNING.COM 30-DAY TRIAL RUNS ARE GUARANTEED.

*Holiday Extended Return Policy: For purchases made on altrarunning.com between 11/1/26-12/31/26, if for any reason you are not satisfied with your purchase, you may return your items for a full refund through 1/31/27.

If the product was purchased at a retailer: 

Return or exchange the item(s) to its place of purchase.

If the product was purchased on AltraRunning.com:

Steps to return an Altrarunning.com purchase:

1. Start a Return

  • Have an account? Log in and visit your order details.
  • Checked out as a guest? Visit the Order Status page and enter the email address used to place the order. You’ll be emailed a 6-digit code you can enter to start a return.
  • Received the item as a gift? You’ll need to work with the original purchaser or reach out to our customer service team to assist with a return.

2. Process Your Item(s)

  • Select the item(s) you wish to return.
  • Select the reason for return and follow up questions.
  • Select your return method.

3. Package Your Item(s)

  • Print your return label and secure it to your package.
  • No printer? Select the QR code return method and bring your QR code and your package to the shipping location you select and they'll print the label for you free of charge.

4. Ship Your Package

  • Drop your package off at your selected shipping location.

5. Receive Your Confirmation and Refund

  • Once the warehouse receives and processes your return package your refund will be processed. You will receive an email confirmation once your refund has been started.

Each return is linked to the specific items selected when the online return was created. If you made multiple returns, please send them separately to avoid delays or missing refunds. Only items tied to the return label used, will be refunded.

Refunds can only be posted to the original form of payment. Refunds may take up to three weeks to process due to the time often required for shipping and bank processing. Original shipping charges are not refunded. Exchanges are not available.

Need a replacement further assistance?

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Customer Service hours: Monday - Friday, 8 a.m. - 6 p.m. central standard time