Copy and Paste Option:
*All fields are required in order to process your claim. Failure to do so will result in a delay or denial of your claim.*
The subject line must contain: Altra Warranty
Address (Please provide shipping address):
Was this an altrarunning.com Ecom purchase? (Yes/No):
Date of Purchase:
Proof of Purchase:
Locate the original receipt.
- If the receipt is on paper rather than email, please take a picture of the front and back (if contents exist on the back)
- If purchased from altrarunning.com, please provide your order number
PO/Lot Number (6 digits inside tongue, Example: 508731):
Date Code (4 digits, Example: 12-20):
What kind of activities do you primarily use this product for:
Please tell us the defect you are experiencing:
Please include the following pictures (in jpeg format): the rubber outsole, the defective area, an overall picture of the shoes, a picture of the tag or sticker inside the tongue of the shoe, and a picture of the receipt/E-receipt or screenshot of the purchase from your credit or debit card statement (please redact any other purchases or personal information).
You will be sent a replacement if this claim is covered under our warranty policy. If the replacement is not in stock we will send a voucher to use on our website www.altrarunning.com.
What’s not covered?
The Altra guarantee does NOT cover the following:
Fraying due to abuse
Deterioration as a result of water abuse
Sole wearing out or worn through
Cuts, scratches, burns, etc.
Damage caused by negligence, misuse or alteration of products
Fit, Blisters, Comfort
Incidental or consequential damages
Your own efforts to repair the shoe