Altra Warranty

At Altra, we stand behind our products and are glad to assist you if you have any issues with the quality of our shoes.

Altra provides a 300-500 mile warranty on any manufacturing defects from the date of purchase on shoes that were purchased from altrarunning.com or an authorized Altra retailer. Altra warranty program does not cover defects due to improper fit, normal wear and tear, damage due to misuse, alteration to the product, or negligence. Product covered by the Altra guarantee will be replaced at Altra’s discretion.

After receiving all required information for your claim, our customer service team will acknowledge your claim within 5 business days. Please allow 5-7 business days for determination of claim and 7-10 business days during peak holiday (Nov, Dec, Jan) season. If your claim is not covered by our guarantee, we will notify you of our decision.

*Failure to include any portion of the requested information may result in a significant delay or denial of your claim.

U.S. Customer Service Hours: Monday - Friday, 8AM – 6PM CST

Phone: 888-851-9411

Copy and Paste Option: 

Email: altra_customerservice@vfc.com.

Subject line must contain: Altra Warranty

First Name:

Last Name:

Phone:

Address (Please provide shipping address):

City:

State:

Zip Code:

Where the item was purchased:

Date of Purchase:

Style Number (3 letters followed by 4 numbers inside tongue):

PO/Lot Number (usually 2 sets of 4 digits located inside of tongue or 6 digits under insole):

Size:

What kind of activities do you primarily use this product for:

Please tell us the defect you are experiencing:

If this warranty claim is covered under our warranty policy, please list your top three replacement options. (Model, Color, Size)

1.

2.

3.

 

What’s not covered?

The following are NOT covered by the Altra guarantee:

Fraying due to abuse

Deterioration as a result of water abuse

Sole wearing out or worn through

Color fade

Cuts, scratches, burns, etc.

Damage caused by negligence, misuse or alteration of products

Fit, Blisters, Comfort