Copy and Paste Option:
*All fields are required in order to process your claim. Failure to do so will result in a delay or denial of your claim.*
Subject line must contain: Altra Warranty
Address (Please provide shipping address):
Was this an altrarunning.com ecom purchase:
Date of Purchase:
Style Number (10 characters inside tongue, Example: AL0A4VQO28O):
PO/Lot Number (6 digits inside tongue, Example: 508731):
Date Code (4 digits, Example: 12-20):
What kind of activities do you primarily use this product for:
Please tell us the defect you are experiencing:
Please include the following pictures (in jpeg format): the rubber out sole, the defective area, an overall picture of the shoes, a picture of the tag or sticker inside the tongue of the shoe, and a picture of the receipt if available.
If this claim is covered under our warranty policy, you will be sent a replacement. If the replacement is not in stock we will send a voucher to use on our website www.altrarunning.com.
What’s not covered?
The following are NOT covered by the Altra guarantee:
Fraying due to abuse
Deterioration as a result of water abuse
Sole wearing out or worn through
Cuts, scratches, burns, etc.
Damage caused by negligence, misuse or alteration of products
Fit, Blisters, Comfort