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Altra Warranty

At Altra, we stand behind our products and are glad to assist you if you have any issues with the quality of our shoes.

Altra provides a 300-500 mile warranty on any manufacturing defects from the date of purchase on shoes that were purchased from altrarunning.com or an authorized Altra retailer. Altra warranty program does not cover defects due to improper fit, normal wear and tear, damage due to misuse, alteration to the product, or negligence. Product covered by the Altra guarantee will be replaced at Altra’s discretion.

U.S. Customer Service Hours: Monday - Friday, 9AM – 7PM CST

Email: altra_customerservice@vfc.com.

Phone: 888-851-9411

What’s not covered?

The following are NOT covered by the Altra guarantee:

  • Fraying due to abuse
  • Deterioration as a result of water abuse
  • Sole wearing out or worn through
  • Color fade
  • Cuts, scratches, burns, etc.
  • Damage caused by negligence, misuse or alteration of products
  • Fit, Blisters, Comfort