Altra Warranty

At Altra, we stand behind our products and are glad to assist you if you have any issues with the quality of our shoes. 

Altra provides a 1-year limited warranty on any manufacturing defects from the date of purchase on shoes purchased from altrarunning.com or an authorized Altra retailer. Altra warranty program does not cover defects due to improper fit, normal wear and tear, damage due to misuse, alteration to the product, or negligence. Products covered by the Altra warranty will be replaced at Altra’s discretion.  Replacement is the sole remedy available.  INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXCLUDED.  You may have other rights that vary by state.

After receiving all required information for your claim, our customer service team will acknowledge your claim within 5 business days. Please allow 5-7 business days for the determination of the claim and 7-10 business days during the peak holiday (Nov, Dec, Jan) season. If your claim is not covered by our limited warranty, we will notify you of our decision. 

Copy and Paste Option: 

*All fields are required in order to process your claim. Failure to do so will result in a delay or denial of your claim.*

 

Email: Altra_WarrantyTeam@vfc.com.
 

Subject line must contain: Altra Warranty

First Name:

Last Name:

Phone:

Address (Please provide shipping address):

City:

State:

Zip Code:

Was this an altrarunning.com Ecom purchase? (Yes/No):

Date of Purchase:

Proof of Purchase:  

Style Number (10 characters inside tongue, Example: AL0A4VQO28O):

PO/Lot Number (6 digits inside tongue, Example: 508731):

Date Code (4 digits, Example: 12-20):

Size:

What kind of activities do you primarily use this product for:

Please tell us the defect you are experiencing:

Please include the following pictures (in jpeg format): the rubber out sole, the defective area, an overall picture of the shoes, a picture of the tag or sticker inside the tongue of the shoe, and a picture of the receipt/E-receipt or screen shot of the purchase from your credit or debit card statement (please redact any other purchases or personal information). 

If this claim is covered under our warranty policy, you will be sent a replacement. If the replacement is not in stock we will send a voucher to use on our website www.altrarunning.com.

 

What’s not covered?

The following are NOT covered by the Altra guarantee:

Fraying due to abuse

Deterioration as a result of water abuse

Sole wearing out or worn through

Color fade

Cuts, scratches, burns, etc.

Damage caused by negligence, misuse or alteration of products

Fit, Blisters, Comfort

Incidental or consequential damages 

Your own efforts to repair the shoe