If the product was purchased at a retailer store:
Return the item to its place of purchase.
If the product was purchased at AltraRunning.com:
Please contact the Returns Department via email at firstname.lastname@example.org or by calling us at 888-851-9411. Please be aware that hold times can be excessive at certain times of the day.
Select option 4 to receive a Return Authorization Number (RMA). The RMA is required for all exchanges. Upon obtaining the RMA, a UPS shipping label will be emailed to you. Items returned to us without an RMA will significantly slow the exchange/refund process.
Ship your return product with the RMA, packed securely in its original packaging, to the following address:
Altra Return Center
630 Nicholas Rd
Beaumont, CA 92223
Altra Running Footwear has a 300 – 500 mile life expectancy. Products returned with abnormal wear or other potential abuses to the return policy are subject to our discretion.
If we can assist you further, please call Altra Customer Service at 1-888-851-9411 (U.S.A. only) or email us at returns@AltraFootwear.com.